Senior Reservations Executive

Hotel Clover

Senior Reservations Executive

Hotel Clover


Job Nature: Permanent

Position Level: Experienced

Job Category: Hotels/Integrated Resorts

Qualification: Diploma

Salary: Login to view


Responsibilities :

  • Must have knowledge about the Hotel facilities, policies, operating hours and services provided
  • Analyse all guest and travel agent requirements through telephone and emails and recommend suitable options for all bookers or guests and assist to confirm reservations.
  • Attend to all incoming calls with courtesy and ensure efficient resolution of inquiries on hotel rooms and services.
  • Assist to make room reservations and ensure all reservation detail update on computers within required operating procedures.
  • Manage all mails and booking notifications from extranets. Ensure response and completion of all requests within required operating procedures.
  • Follow-up on prepayments and processing credit cards transactions.
  • Manage Corporate Sales enquiries and bookings
  • Keep one informed of the available rooms for sale and help maximize room sales by up-selling
Company Overview

Hotel Clover is a collection of innovative, novel and concept-driven boutique hotels. No 2 hotels are alike and each of our properties is uniquely themed and well-appointed, with a story to tell.  
Understanding the profile of our guests as travellers seeking out fully immersive cultural experiences of each destination, Hotel Clover offers our guests an experience that is renewed, welcoming, sophisticated and surprisingly unexpected. Hotel Clover is passionate about providing world-class service and hospitality to our guests. We understand every aspect of our guests’ needs and pamper them with our genuine hospitality, our amenities, our design and our technology - creating a memorable and unforgettable journey.
 
Wherever we are, Hotel Clover is looking to be at the heart of it all.
http://www.hotelclover.com/

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