Associate Engineer – Tech Controller (2-year contract)

Netlink Trust

Associate Engineer – Tech Controller (2-year contract)

Netlink Trust


Position Level: Entry Level

Qualification: Diploma

Job Nature: Contract


To be responsible for fulfilling residential service requests from our customers; including working together with the support from internal and external teams to resolve provisioning issues as part of a member of the Contractor Management team in Service Provisioning Department.


Responsibilities:

  • Identify and work closely with contractors, Requesting Licensees and internal IT team to resolve technical issues within SLA timeframe.
  • Identify potential issues prior to provisioning.
  • Handle escalations, complaint cases, dispute cases and VIP orders with care to ensure good customer experience.
  • To go on-site to handle complaint cases and audit check on contractors.
  • Prepare daily / weekly monitoring and analytical reports.
  • Perform other duties as assigned by supervisors.



Requirements:

  • Diploma/ Nitec in any discipline with relevant working experiences
  • Possess good working knowledge of MS Office – Outlook, Excel, Word and Powerpoint
  • Driving license and own transportation would be a plus
  • Must be team player and able to speak to internal and external parties during meeting and/or site visits
  • Interested applicants are requested to write in with detailed resume indicating current and expected salary and availability.
  • We regret only shortlisted candidate will be notified.




Interested applicants are requested to write in with detailed resume indicating current and expected salary and availability.


We regret only shortlisted candidate will be notified.



Company Overview

Effective 1st October 2014, NetLink Trust owns the fibre network which is the foundation of Singapore’s Next Generation Nationwide Broadband Network (Next Gen NBN), part of the Intelligent Nation 2015 or iN2015 master plan powered by infocomm.
NetLink Trust represents the birth of a new, single entity that brings together the core fibre infrastructure and resources which includes the ducts and manhole network and central offices necessary to support the Next Gen NBN roll-out. As the first layer in the three-tiered industry structure, the integration aims at building synergies and improving service standards to all downstream operators, and ultimately, to the end-users of fibre services.
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