Customer Service Executive (Full Time)

CHARLES & KEITH GROUP

Customer Service Executive (Full Time)

CHARLES & KEITH GROUP


Position Level: Entry Level, Experienced

Qualification: Diploma

Job Nature: Permanent


.Job Summary/Purpose:

The Customer Service Executive is the face and the frontline of Charles & Keith as the job incumbent will be directly exposed to our custom[Click Here to Email Your Resume]ers who visit our shops daily. They are in-charge of delighting customer and exposing them to the full measure of our customer service cycle.

Responsibilities:

Service

  • Delivering exceptional customer service and delivering it so with PASSION (Our Service Promise).
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
  • Communicate customer requests to management or customer service associates.
  • Upsell customer loyalty/membership cards to customers who satisfy the membership requirements.

Sales Performance

  • Able to optimize every sales opportunity while striving to exceed customer expectation and satisfaction.
  • Consistently strive to achieve personal and team sales target that is set on a daily, weekly and monthly basis.
  • To achieve a minimum sales target set by the Company
  • Able to upsell through recommendations and exceptional customer service.

Stock Management

  • Organize store room and arrangement of stocks based on Charles & Keith inventory standards.
  • Maintain daily housekeeping of stockroom.
  • Promptly retrieve the correct stock for customers

Shop Presentation

  • Perform and maintain store displays to ensure that the displays are well maintained and are in tip-top condition.
  • Maintain daily housekeeping of the store; ensuring cleanliness and proper presentation of store to our customers.
  • Maintain and organize store front and store displays in full accordance to Charles & Keith’s VM standards.

SOPs

  • Compliant to company’s policies and procedures
  • Maintain and manage the POS/Cashier in the most efficient manner without compromising customer service and minimizing errors in entering prices.
  • Handle and return accurate change to paying customers.
  • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
  • Responsible for any shortfall or discrepancy in cash drawer.

Requirements:

  • Service oriented and passionate to go the extra mile for customers
  • Good discipline and honest 
  • Good team player, vigilant and energetic
  • Moderate to Effective communication skills in English and preferably a second language to communicate with different kinds of customers
  • Effective interpersonal skills  and love to interact with people in all walks of life
  • Well groomed and always observe the good image and reputation of the company
  • Strong interest in fashion styling
  • Fun, vibrant & outgoing personality with great personal style
  • Keen sense of fashion and a passion for the fashion industry


We only process candidates via walk-in interviews due to the volume we need.


Company Overview

CHARLES & KEITH Group owns two fashion brands – CHARLES & KEITH and PEDRO.The Group is headquartered in Singapore and operates more than 600 stores worldwide with a global staff strength of more than 5000 employees. CHARLES & KEITH was founded with a vision to empower women around the world to express themselves freely through fashion. The brand pushes the boundaries of modern footwear and accessories by constantly reinventing fashion with its curated collections. Since its establishment in 1996, the brand has expanded its reach beyond brick-and-mortar stores by offering online shopping on its website CHARLESKEITH.COM. Its stylish and... Learn More

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