Guest Relations Officer (Japanese Speaking)

The Regent Singapore

Guest Relations Officer (Japanese Speaking)

The Regent Singapore

Job Nature: Permanent

Position Level: Entry Level

Job Category: Hotels/Integrated Resorts

Qualification: Diploma

  • Fluent in conversing in Japanese
  • Welcome and register hotel guests with smile, eye contact and taking care of requests, following special handling instructions and adhering to establish credit as per policies & procedures.

  • Extend warm welcome on behalf of the Regent Singapore and assist guests with information pertaining hotel facilities, hours of operation of restaurants, bar and other outlets, special activities and functions in the Hotel.

  • Be knowledgeable about the Hotel, the room availability, and rate availability for current and future dates.

  • Accept reservations, changes and cancellations in the absence of reservations staff.

  • Handle guest problems or complaints and to communicate with the Assistant Manager on duty.

  • Reconcile all transactions at the close of the shift and to cash out.

Company Overview

The Regent Singapore, is built around a sun-filled atrium that ascends through the building's 12-story interior. It is conveniently located in the city's most select area, central to the business district, the tranquil Botanic Gardens, and minutes away from Singapore's most exclusive shopping and entertainment hub of Orchard Road. Warmth and refined Asian setting, sets an unmistakable aura at The Regent Singapore. Coupled with a blend of tasteful contemporary decor and finest Asian antique art pieces, the Hotel exudes an air of opulence.
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