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Join Us For a Meaningful Career

 

Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family, in one of the following fields:

Enforcement


Enforcement

 

"There is great satisfaction when we manage to recover the employee's CPF contributions, particularly when we can help more vulnerable groups like the low-wage workers."

 

Khoo Lee Shan
Senior Investigation Officer (Recovery)
 

Management of CPF Schemes

CPF Schemes

 

"I took up the Education Reimbursement Scheme to complete my part-time degree and was subsequently sponsored for a graduate diploma in Leading and Sustaining Change Management under the Training Sponsorship Scheme. I was also exposed to different portfolios to take on more challenging roles and to develop my potential."

 

Joanne Tan Hwee Guek
Assistant Director
(Member Accounts Services)
 

Customer Service


Customer Service

 

"Our Parent-Care Leave gives me time to accompany my parents for their medical appointments."

 

Haryati Bte Zainal Abidin
Assistant Head
(Service Centre & E-service)
 

Information Technology

Information Technology

 

"Unlike the other organisations I've worked for, CPF Board has a unique culture where our Core Management communicates and interacts with staff frequently and efficiently. There is no lack of open avenues to facilitate such communication within the Board."

 

Sameer Javad
Senior IT Consultant
(Member Application Systems 1)

Career Opportunities


The CPF Board is the trustee of members' CPF savings. We seek to protect and preserve the value of the savings. We provide fair market returns at minimal risk, while opening avenues for members to seek higher returns on their own after carefully considering the risks involved. The guiding principle is prudence. And returns should contribute towards the member's well-being in his retirement.

In CPF Board, we believe in achieving our mission and vision through motivated people who are committed to learn, improve and innovate. We do so by creating a conducive work environment and by attracting, nurturing and retaining talent. We provide competitive rewards & benefits to our staff. We develop our staff through well-structured training & development programmes and career development planning.

Customer Service Executive (Correspondence Unit) - Contract

Customer Service Executive (Correspondence Unit) - Contract

As trustee of the nation’s retirement savings, the Central Provident Fund (CPF) Board helps 3.8 million CPF members save for their retirement, healthcare and housing needs. Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family.

Customer Service Executives are our face to CPF members. They help CPF members make informed choices about their CPF savings by understanding and meeting their information needs with empathy. This is the job for you if you thrive on interacting with many people during the course of the day and enjoy being of service to other people.

Job Responsibilities

  • Handle correspondence from customers received via email, mail, social media or other channels.
  • Adhere to the service standards and key performance indicators
  • Take ownership of customers’ concerns and address them through timely and effective resolution, i.e. clarify issues; research and assess feasibility of options; and escalate complex issue(s) to the appropriate team/staff
  • Liaise with internal departments on customers’ enquiries and requests.
  • Propose and participate in initiatives for process improvements

Requirements

  • All disciplines are welcome, preferably with minimum 1 year of customer service experience in handling enquiries via email and social media. Candidates with no experience and have a passion for service delivery may also apply
  • Customer-centric mindset. Able to serve with a heart and willing to go the extra mile
  • Strong comprehension ability, effective problem-solving skills, excellent written communication skills and highly organised
  • Adaptable and meticulous. Able to keep up with frequent changes to policies, procedures and forms to provide accurate and clear advice to customers
  • Resilient and able to handle stress, especially when there are high volumes of emails
  • A team player who is also able to work independently to complete assigned tasks or projects effectively
  • Willing to learn and keep up with latest technology

TRUST. Everything We Stand For.