Work as a game expert to resolve the players' complicated issues that are escalated by non-English speaking outsourcing agents in China & Korea
Monitor the service quality and resolve outbreak or emergency on time, to ensure customer service quality meet the standard.
Manage and synchronize information with non-English speaking outsourcing vendors in China & Korea
Revising and building player facing support templates, FAQs and other materials.
Communicate (verbally and in writing) in Mandarin with non-English speaking Customer Service Team and vendors based in China Headquarter to resolve the players' issues
Communicate (verbally and in writing) in Korean with non-English speaking Customer Service Team and vendors based in Korea to resolve the players' issues
At least 1 Year of experience in the gaming or customer service industries, ideally from within a BPO
Business proficiency (written and spoken) in Mandarin (Min. B3 in 'O' levels Chinese or equivalent certifications) to communicate with non-English speaking customer service team and vendors in China to resolve the players' issues
Business proficiency (written and spoken) in Korean (TOPIK II Level 5) to communicate with non-English speaking customer service team and vendors based in Korea to resolve the players' issues
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