Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
SG
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Customer Support (Korean & Chinese Language Proficient) job in Singapore at Experis Singapore

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Apply Now
Customer Support (Korean & Chinese Language Proficient) at Experis Singapore

Customer Support (Korean & Chinese Language Proficient)

Experis Singapore Singapore Contract
Apply Now


Job responsibilities:
  • Work as a game expert to resolve the players' complicated issues that are escalated by non-English speaking outsourcing agents in China & Korea
  • Monitor the service quality and resolve outbreak or emergency on time, to ensure customer service quality meet the standard.
  • Manage and synchronize information with non-English speaking outsourcing vendors in China & Korea
  • Revising and building player facing support templates, FAQs and other materials.
  • Communicate (verbally and in writing) in Mandarin with non-English speaking Customer Service Team and vendors based in China Headquarter to resolve the players' issues
  • Communicate (verbally and in writing) in Korean with non-English speaking Customer Service Team and vendors based in Korea to resolve the players' issues


Requirements:
  • At least 1 Year of experience in the gaming or customer service industries, ideally from within a BPO
  • Business proficiency (written and spoken) in Mandarin (Min. B3 in 'O' levels Chinese or equivalent certifications) to communicate with non-English speaking customer service team and vendors in China to resolve the players' issues
  • Business proficiency (written and spoken) in Korean (TOPIK II Level 5) to communicate with non-English speaking customer service team and vendors based in Korea to resolve the players' issues
  • Interest or experience in the gaming industry
  • Proficient in MS Office


Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit [ Link removed ]
 

Recommended Skills

  • Chinese Language
  • Korean Language
  • Mandarin (Language)
  • English Language
  • Emergency Handling
  • Business Process Outsourcing
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve BrightMinds by providing feedback about this job:

Job ID: BBBH101047

BrightMinds TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using BrightMinds you are agreeing to comply with and be subject to the BrightMinds Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.