Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Call Centre/Customer Service Representatives (12 hrs Shift/AMK/Immediate) job in Ang Mo Kio at OakTree Consulting

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Apply Now
Call Centre/Customer Service Representatives (12 hrs Shift/AMK/Immediate) at OakTree Consulting

Call Centre/Customer Service Representatives (12 hrs Shift/AMK/Immediate)

OakTree Consulting Ang Mo Kio Permanent
2,100 SGD - 2,600 SGD/Month
Apply Now

Working Location: AMK


Working schedule: 12-hours rotating shift (9am - 9pm / 9pm - 9am) - 

2 days shift -2 nights shift -3 off days - 1 day standby - Rotating Shift Schedule


Salary: $2100 + $300 Allowances + OT


Job description:


1. Provide quick, responsive, high quality and consistent support and customer service via a 24/7 call centre environment.

2. Respond to queries over multiple channels (e.g phone, chats and email).

3. Prompt customers with relevant questions to determine nature of problem.

4. Walk customer through basic problem-solving process.

5. Perform First Call Resolution.

6. Escalate issue to management, Level 2 Support or 3rd party vendors for assistance when problems are complex and beyond Level 1 support.

7. Maintain ongoing communication within the team and keep all stakeholders aware of relevant, known issues as well the steps being taken to resolve them.

8. Follow up with customers to ensure issue has been resolved.

9. Gather feedback from customers.

10. Keep track and document all issues and resolutions accordingly.

11. Generate reports for customers and management

12. Maintain all operations standards in relation to customer service and performance as set by the company.

13. Daily checking of CCTV to detect technical issue

14. Ensure Technical and Enforcement cases are dispatched to operation team within 5 hours

  • Requirements:

    1. Good command of English

    2. Willing to work 12-hours rotating shift (2-2-3 work schedule) including PH/weekends

    3. Excellent interpersonal communication skill



    Please submit your resumes to [ Email address blocked ] with the following details in MS Word format:

    - Position applying for
    - Current/Last remuneration
    - Expected remuneration
    - Notice period


    We regret that only shortlisted candidates will be notified.


    Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

Recommended Skills

  • Customer Service
  • Demonstrate Consultative Behavior
  • Provide Helpful Service

EA License No.


EA Personal Registration No.

Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve BrightMinds by providing feedback about this job:

BrightMinds TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using BrightMinds you are agreeing to comply with and be subject to the BrightMinds Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.